Frequently Asked Questions
Why don't you have an 800
number?
In order to keep our prices low, we are unable to offer some of the frills
that the larger companies can provide. Our web catalog, fax machine, voicemail
and answering machine are all available 24 hours a day, 7 days a week. We
respond most quickly to e-mails, but we do have minimal phone coverage on
most Mondays and Fridays 9am-5pm.
You can call us at any time of the day or night--our voicemail, answering machine and fax are always available. We have transferred all of our customer service to an as-needed basis, so unfortunately we no longer have an operator every day of the week to immediately handle inquiries. We routinely answer all e-mails and we have some phone coverage on most Mondays and Fridays 9am-5pm.
How do you protect my
privacy?
We are committed to protecting your privacy. We do not collect information
about you as you use our site. We never share phone numbers, e-mail
addresses or credit card information. We do sometimes share addresses
with likeminded companies who provide similar products of interest. If
you prefer not to be included in any mailings from other companies, please
send an e-mail to
cottonbras@aol.com with the
subject "NO LISTS" and we will not share your name or address with other
companies.